Study the principles of effective leadership and management techniques essential to the lasting success of a solid volunteer program.
Explore the key elements of volunteer administration to prepare an organization to properly utilize volunteers and develop human resources management policies for volunteer programs, including recruitment, training, motivation, retention and evaluation.
Heather Patrick is the chief executive officer of HSP Services, LLC, a consulting firm that focuses on helping organizations increase revenue, build sustainability, maximize talent and capitalize on strategic partnerships. Ms. Patrick has spent more than fifteen years in the nonprofit community both as a volunteer and nonprofit executive, serving at the local, regional and national levels of healthcare nonprofits focused on impact. In previous roles, Ms. Patrick has been responsible for the design and implementation of an entire community engagement plan for a $10 million organization, development and execution of best practices for 120 Affiliates, with revenues of more than $100 million, ranging from fundraising to structure to governance, leading the development and management of community grants program portfolio that spans 2000 organizations and makes investments of $95M annually, and developing the strategy for restructuring a field network to leverage resources and improve efficiencies. In August of 2009, she was selected to participate in the Leadership Institute for Nonprofit Executives at Rice University. She is also a part of the Nonprofit Leadership Alliance Host Committee for the 2016 Alliance Management Institute, serves as the chair of the Delta Gamma Foundation Richard D. Shirk Family Lectureship in Healthcare Values and Ethics at the University of Houston, was a member of the 2012 Community-Campus Partnerships for Health Conference planning committee, participates on the Advisory Council for the Houston Delta Gamma Foundation, and served on the Advisory Council for the St. Luke’s Episcopal Health Charities Center for Collaborative Leadership. Ms. Patrick earned her B.B.A. from the University of Houston.
Degree(s): Bachelor's degree in criminal justice and master's degree in social work
Melissa Simon, MSW, CFRE is the senior director of development at Casa de Esperanza de los Ninos. Ms. Simon has 27 years of experience in the social service sector, 16 of which she has spent in resource development for nonprofits. She holds a master of social work degree from the University of Houston and a bachelor of science degree from Sam Houston State University. Before receiving her MSW and transitioning into nonprofit management and development, Melissa was a Licensed Chemical Dependency Counselor, working with at-risk youth in alternative schools, probation departments, and locked facilities. Since that time, she has focused on fundraising, capacity building, and leadership development for nonprofit organizations, always in the social service sector. In addition to teaching the Proposal Writing I and Volunteer Management classes at the Glasscock School of Continuing Education at Rice University, Melissa is the current President of the Association of Fundraising Professionals, Greater Houston Chapter and serves as a mentor to other fundraising professionals.
Gina Murphy is a positive and enthusiastic nonprofit professional with thirteen years of increasing responsibility and experience in the design, implementation, support, and evaluation of volunteer management systems. She is currently the Volunteer Experience Director at the Girl Scouts of San Jacinto Council. In this capacity, she supervises and provides professional development opportunities for volunteers and staff; curriculum and program development for adults and youth; budget development, volunteer management and development; risk management, and strategic planning. She also holds a Certificate with Distinction in Nonprofit Management from Rice University’s Center for Philanthropy & Nonprofit Leadership.